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Last Updated: August 30, 2018
We’ve updated our Service Level Agreement and these new terms will be effective and applicable for subscriptions purchased on or after August 30, 2018 via PagerDuty’s website or via a new Order Form (i.e. an Order Form that does not co-terminate with another Order Form). For existing Customers, this SLA will be applicable to any usage of or access to the Service during a Term that begins or renews in full on or after September 30, 2018. If your current Term is still in effect or renews prior to September 30, 2018, the previous Service Level Agreement you agreed to is still applicable and can be viewed here.
This PagerDuty Service Level Agreement (“SLA”) applies to your use of the PagerDuty Service and is governed by the PagerDuty Terms of Service (the “TOS”). The SLA applies separately to each account using the PagerDuty Service and it does not apply if you are a subscriber to the Lite or Basic subscription plans. Except where we specifically state something different in this SLA, this SLA is subject to the terms of the TOS and you can look to the TOS to define capitalized terms. PagerDuty reserves the right to change the terms of this SLA in accordance with the TOS.
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