Product-Specific Terms

Effective: May 25, 2023

These Product-Specific Terms form part of, and are subject to, the Terms of Service, currently located at https://www.pagerduty.com/terms-of-service/ made between PagerDuty, Inc. (“PagerDuty”) and Customer for the provision of the following PagerDuty Services (the “Terms of Service”). To the extent Customer is using any of the Services listed below, the additional terms corresponding to those Services apply to Customer’s use. PagerDuty reserves the right to update these Product-Specific Terms from time to time pursuant to the Modifications Section of the PagerDuty Terms of Service.

PagerDuty AIOps

PagerDuty AIOps subscriptions are billed on a consumption-based pricing model based on the number of Events that Customer consumes per year during the Subscription Term. An “Event” is defined as a data object submitted to PagerDuty’s events API or email integrations that has been accepted and processed by the Platform. For example, an Event may be an alert originating from a monitoring system detecting and reporting a problem, or that the problem has been fixed, possibly including information about the specific systems impacted by the problem, and how severe the problem is. This can also include events ingested through the events API using PagerDuty’s pre-built integrations with third-party tools. For the avoidance of doubt, Event consumption does not include events that were found invalid, rate-limited, or were otherwise rejected by the Platform.

Each tier shall include a minimum and maximum number of Events. If Customer’s Event consumption exceeds the maximum number of Events for the applicable tier purchased, additional Events for the remainder of the year will be billed on a per Event basis, in arrears on a monthly basis at overage rates. Customer may also elect to upgrade subscriptions to a higher Event tier at any time. For the avoidance of doubt, Events are non-refundable, including overage Events. In the event Customer elects to upgrade its subscription during an applicable Term, no refunds or credits shall be offered for Events that Customer purchased on an overage basis. Unused Events remaining at the end of an annual period shall not roll over to any following annual period.

PagerDuty University

PagerDuty University Virtual Training(s) shall expire and become invalid if not used by Customer within six (6) months from the Order Form Effective Date. Once PagerDuty University Virtual Training(s) have expired, no refunds, extensions, or credits shall be allowed. Virtual Instructor-led training courses are intended for up to 50 people per session.

Professional Services

Professional Services hours shall expire and become invalid if not used by Customer within 90 days from the Order Form Effective Date. Once Professional Services hours have expired, no refunds, extensions, or credits shall be allowed. The applicable SOW for Professional Services SKUs purchased on Customer’s Order Form can be found at https://www.pagerduty.com/professional-services-online-sow/

PagerDuty Runbook Automation and Process Automation On-Prem

PagerDuty Runbook Automation and Process Automation On-Prem subscriptions are purchased based on the number of Users (as defined in Section 1 of the Terms of Service) per month during the Subscription Term.  For the avoidance of doubt, individuals who access the Service through Customer’s own application user interface login or API access are still Users of the Service, as these are still individuals Customer has authorized to use the Service.