How to Lead a Response Team During a Major Incident

During a major customer-impacting incident, every minute counts. The team must work together seamlessly and quickly to a successful resolution—and that’s done best with an Incident Commander driving coordination.

An Incident Commander is tasked with being the decision-maker, delegating tasks and listening to input from subject matter experts in order to bring the incident to resolution. This is a critical role and there are essential best practices you must follow to get it right.

Join us to learn:

  • What is an Incident Commander?
  • The role and responsibilities of an Incident Commander
  • Incident call procedures and terminology
  • Incident commander skills for success

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