Introduction to Being an Incident Commander


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How to lead a response team during a major incident

During a major customer-impacting incident, every minute counts. The team must work together seamlessly and quickly to a successful resolution — and that’s done best with an Incident Commander driving coordination.

An Incident Commander is tasked with being the decision maker, delegating tasks and listening to input from subject matter experts in order to bring the incident to resolution. This is a critical role and there are essential best practices you must follow to get it right.

Join us to learn:

  • What is an Incident Commander?
  • The role and responsibilities of an Incident Commander
  • Incident call procedures and terminology
  • Incident commander skills for success