How to Lead a Response Team During a Major Incident
During a major customer-impacting incident, every minute counts. The team must work together seamlessly and quickly to a successful resolution—and that’s done best with an Incident Commander driving coordination.
An Incident Commander is tasked with being the decision-maker, delegating tasks and listening to input from subject matter experts in order to bring the incident to resolution. This is a critical role and there are essential best practices you must follow to get it right.
Join us to learn:
- What is an Incident Commander?
- The role and responsibilities of an Incident Commander
- Incident call procedures and terminology
- Incident commander skills for success