Turn any signal into insight and action. See how PagerDuty Digital Operations Management Platform integrates machine data and human intelligence to improve visibility and agility across organizations.
Connect insights to real-time action by aligning teams through the shared language of business impact.
Check out the latest products we’ve been working on—including event intelligence, machine learning, response automation, on-call, analytics, operations health management, integrations, and more.
Digital Operations Management arms organizations with the insights needed to turn data into opportunity across every operational use case, from DevOps, ITOps, Security, Support, and beyond.
Over 300 Integrations
Discover DevOps best practices with our library of webinars, whitepapers, reports, and much more.
Learn best practices and get support help with resources from our award-winning support team.
See how PagerDuty works with our live product demo — twice a week, every week.
Join live and on-demand webinars for product deep dives, industry trends, configuration training, and use case-specific best practices.
Interactive, simple-to-use API and technical documentation enables users to easily try updates and extend PagerDuty.
Engage with users and PagerDuty experts from our global community of 200k+ users. Become a member, connect, and share insights for success.
Get all your PagerDuty-related questions answered by exploring our in-depth support documentation and community forums.
PagerDuty is thrilled to be named a leader in G2Crowd’s Fall 2018 Grid Report for Incident Management. The ranking is based on high customer satisfaction...
PagerDuty helps organizations transform their digital operations. Learn more about PagerDuty's mission and what we do.
Meet our experienced and passionate executive team.
We are risk-taking innovators dedicated to delivering amazing products and delighting customers. Join us and do the best work of your career.
With the PagerDuty Foundation, we are committed to doing our part in giving back to the community.
Slack is a powerful chat tool that can be used by organizations to tie various services into a single communications platform. Slack makes it easy to communicate with your team. This integration allows you to acknowledge and resolve your PagerDuty incidents from within Slack. This complements our Slack to PagerDuty integration guide, which allows you to trigger PagerDuty incidents from Slack and replaces our Legacy PagerDuty to Slack integration guide.
When a Slack extension is added to a channel, Slack users in that channel will be given the opportunity to sign into PagerDuty to associate their Slack and PagerDuty accounts. Whenever an incident is triggered, the trigger message in Slack will show an acknowledge button and a resolve button. Users who have associated their Slack and PagerDuty accounts will respond as their PagerDuty users when using these buttons, keeping records of their actions from Slack consistent with actions from other clients in your analytics. If they do not have permissions to respond in PagerDuty, they will be unable to respond in Slack. Optionally, users who have not associated accounts will be unable to modify the state of the incident.
When you use the option to only allow PagerDuty users to acknowledge/resolve incidents from Slack, they will be prompted to link their Slack user to the PagerDuty account. Once they have done that, any action they perform will show their PagerDuty user taking action on the incident. Users who have not linked their accounts yet will be be unable to take action, and instead will be prompted again to link accounts.
In this case, you’ll set up the new extension the same way as outlined above, then you can delete the old webhook.
If alerts are enabled for a service with Slack, Slack will only update the incident_key. Slack doesn’t update based on alert, but it notifies other Slack users of incidents for an alert grouping based on incident_key. You can still ack or resolve an incident in Slack to update the incident status in PagerDuty.
If there are multiple alerts that are merged, the source incidents will appear as merged in Slack and will be updated as resolved with the resolved_reason as merged as well as the target incident number they are merged into.
Can I unlink my PagerDuty and Slack user after it has already been linked?
Yup! If you go to your PagerDuty user profile page, click to the User Settings tab, and you will see the option to link your user with your Slack user.
How do incident notes work with this extension?
At this time, notifications about incident notes are not supported in this integration.
600 Townsend St., #200
San Francisco, CA 94103
905 King Street West, Suite 600
Toronto, ON, M6K 3G9, Canada
1416 NW 46th St., St. 301
Seattle, WA 98107
5 Martin Place
1 Fore St,
London EC2Y 9DT
© 2009 - 2018