Operations is hard. Failure is inevitable. There is always more to do and not enough time to do it. With the pace of change rapidly increasing and complexity skyrocketing, those who do operations work are under tremendous strain. In this talk, presented by Damon Edwards at AWS re:Invent 2020, Damon discusses techniques that high-performing organizations use to achieve shorter incidents, fewer disruptive escalations, and get more done.
Speakers
Damon Edwards
Senior Director, Product
PagerDuty
PagerDuty
"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."
- Yasin Quareshy, Head of Technology at TUI