On October 20, 2025, a significant outage in AWS’s US-EAST-1 region rippled across the internet, affecting some of the most widely used SaaS, messaging, conferencing,...
8 min read
Inspired by Shopify’s boring update, we decided to dedicate a focused sprint this Fall to working on customer-driven improvements outside of our regular roadmap across...
9 min read
One of the most frequent questions I receive from customers is, “What are the best practices to represent my services in PagerDuty?” This question is...
3 min read
On-call is about more than just reducing mean time to acknowledge and mean time to resolve (MTTA and MTTR, respectively), it’s about improving the human...
This is the first in a three part series about how the PagerDuty Front-end team approaches their micro front-end architecture. The front-end of PagerDuty’s web...
8 min read
Late last year, we had an interesting problem occur with the Kafka clusters in our staging environment. Random hosts across several clusters started experiencing events...
12 min read
Mitra Goswami (PagerDuty Senior Director Data Science) is a machine learning professional with experience working in Astrophysics, Media, Martech, and the Financial Services Industry. Her...
I’ve had the privilege to be with PagerDuty since 2016, and in that time, I’ve seen a lot of change. I’ve seen the company evolve...
Liran Haimovitch is the co-founder and CTO of Rookout, a modern software debugging platform. Back in my early days at Rookout, I had the privilege...
I’ve built and taught others about building systems of many kinds—as a mathematician and teacher, and more recently as a security engineer in the last...
11 min read
In video game parlance, a side quest is a little diversion that you do while ignoring that you should actually be saving the world. In...
Many are likely familiar with the “American tourist” stereotype, where Americans visit different countries around the world, yet insist on imposing American culture on everyone,...
One of the core pieces of PagerDuty is sending users incident notifications. But not just any notifications—they need to be the right notifications at the...
9 min read
This piece is co-authored by: Derek Ralston, Agile Coach, and Charlotte Sarfati, Technical Support Engineer. Charlotte and Derek worked together on PagerDuty’s cross-functional HackWeek committee....
Health checks are vital for maintaining resiliency and ensuring continuous operations of any system. In an ideal world, health checks should be able to detect...
8 min read
At PagerDuty, taking the lead is a key value, and we are always looking for opportunities to cultivate leadership within our engineering group. One of...
In a world of highly complex systems, it isn’t uncommon to use different data storage technologies and mechanisms for different purposes, as each technology has...
7 min read
This post is written for engineering leaders who are responsible for building on and maintaining their company’s engineering career track. It’s meant to provide a...