Improve velocity and protect revenue enterprise-wide with PagerDuty for ServiceOps.

Service Operations is emerging as a new category at the convergence of DevOps and ITSM to streamline people, process, and technology across teams for a more effective and optimized approach for diagnosing and resolving incidents. By adding a real-time platform on top of ticketing systems, teams can start experiencing fewer and shorter incidents today.

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What is ServiceOps?

✔ Leverages AI and automation to unify IT service and IT operations management for excellence in digital operations

✔ Facilitates sharing objectives, data, workspaces, processes, and automated workflows across ITand DevOps teams

✔ Aims to cut waste and cost by increasing team productivity and efficiency for a better IT service quality and end-user experience

ServiceOps done right with PagerDuty

PagerDuty is a trusted transformation partner for over 25,000 companies around the world. On average, our customers benefit from 25% faster resolution times, 74% reduced unplanned downtime and a 795% ROI

Accelerate innovation and protect revenue

PagerDuty combines AIOps and Process Automation to reduce alert noise up to 98%, whilst automating diagnostic and remediation actions. Manual toil is removed, saving team capacity to resolve critical work and focus on revenue-generating innovation.

Achieve operational efficiency at scale

PagerDuty’s service ownership approach and automated workflows mobilize the right people at the right time. And with +700 integrations, it’s easy for teams to work how and where they want. This makes existing infrastructure investments more efficient and effective.

Build customer trust through reliability

PagerDuty doesn’t have scheduled maintenance windows - ever. Teams can count on a 99.99% notification SLA to never miss a critical alert. The result? Increased uptime for a reliable customer experience.

PagerDuty offers best-in-class reliability for a quick time to value:

"Pagerduty helped us significantly improve applycation reliability, reduce overall MTTR, and consistently support our committed SLAs."

"My favorite thing about PagerDuty is just how reliable it is. It's been a rock-solid platform and has really helped us in our mission to reduce downtime."

Andrew Fong,

Head of Infrastructure

"When every second counts, our business counts on PagerDuty."

Eric Yuan,

CEO & Founder

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