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Through its SaaS-based platform, PagerDuty empowers developers, DevOps, IT operations and business leaders to prevent and resolve business-impacting incidents for exceptional customer experience. When revenue and brand reputation depends on customer satisfaction, PagerDuty arms organizations with the insight to proactively manage events that may impact customers across their IT environment. With hundreds of native integrations, on-call scheduling & escalations, machine learning, business-wide response orchestration, analytics, and much more, PagerDuty gets the right data in the hands of the right people in real time, every time.

You should consider using PagerDuty if:

• You want to add the ability to customize notification rules for your existing monitoring tools (i.e. text or call me if it's high-urgency, send me a push notification or email if it's low-urgency).
• You want to extend agile incident management workflows to your existing environment with on-call scheduling, automated escalations, incident tracking, and more.
• You want a single place where you can view the overall health of your systems and operations, no matter how many tools, services, or applications your team is managing.

Yes. PagerDuty allows you to group integrations into services that mirror your service-oriented architecture. Each PagerDuty service has its own associated notification and escalation rules (these are called “escalation policies”). This automatically routes issues to the people best able to resolve them. For example, you might want to create an escalation policy for your database administrator team, and use this policy for all services that integrate with database monitoring systems. This ensures that database problems are always forwarded to a database specialist.

PagerDuty can automatically group related alerts into a single incident to minimize noise while centralizing relevant context. Incident notifications are automatically sent using any preferred combination of phone calls, SMS, push notifications and emails. You can customize these notification methods (within the settings for each service), so that incidents dynamically select the right notification behavior depending on their severity, time of day, or during defined support hours.

PagerDuty asks users to confirm that they've received an SMS by replying to it. Similarly, our automated phone calls ask users to make a selection from a voice menu of possible incident options. You can configure PagerDuty to repeat the call or message if a notification isn't replied to.

PagerDuty allows you to specify comprehensive escalation rules. When an incident is triggered, PagerDuty will first try to contact the level-one on-call responder for the incident. If that person doesn't answer within the user-specified escalation timeout (which you can define per your SLA), PagerDuty will automatically escalate to the level-two responder, and so on. You can notify up to 5 users/schedules (50 on Digital Operations and Business plans) in a single escalation rule, and we support up to 20 escalation rules for each escalation policy.

PagerDuty can be used to turn any digital signal into real-time action. Here are some possibilities that our customers use us for today:

• Have your applications call you if an unexpected exception is raised.
• Your cron tasks can call you if a critical system maintenance task fails.
• Intrusion detection systems can be set to call you if they detect a security breach.
• Environmental sensors (e.x. temperature, humidity, etc.) can notify you if they detect an unsafe environment.
• Automatically escalate support tickets to ensure response SLA's are met.
• Your marketing team can get notified when traffic spikes in order to opportunistically push a promotion.

All new PagerDuty accounts come with fully-featured, risk-free 14 day trial (no credit card required). During the free trial, you’ll be able to send phone calls and SMSes free of charge. If you decide not to register for a paid plan within the 14 day trial window, your account will expire at the end of the trial.