Operations Cloud
plans and pricing

Manage the full incident lifecycle from a single unified platform

Operations Cloud

AIOps

Automation

Incident Management

Customer Service Ops

Why PagerDuty Operations Cloud?

Ultimate flexibility with resilience you can count on. Incident management, event intelligence, AI, and automation all on one platform. Simple pricing and built-in capacity management means you can adapt as your needs change without renegotiating your contract.

Essential

Everything teams need to modernize operations

Platform fee of $12k per year

Included in platform fee:

20 Seats

20,000 Events

1,000 AI Tokens

Plus

More power and customization for complex environments

Custom Pricing

Included in platform fee:

40 Seats

125,000 Events

3,000 AI Tokens

Ultimate

Scale for industry-leading operations

Custom Pricing

Included in platform fee:

500 Seats

1,000,000 Events

5,000 AI Tokens

See full list of capabilities

How we calculate price

Annual Platform Fee

Choose a tier with built-in capacity of Seats, Events & AI tokens

Credits

Buy additional credits to add capacity for Seats, Events or AI tokens

Your price

How does the credit system work?

Credits extend the initial allocation of the Operations Cloud tiers and provide adaptive capacity across teams, events, and AI-driven capabilities. Scale for spikes, shift resources instantly, and avoid renegotiations, all with self-service reporting for clarity and control.

Talk to an Expert

30,000 companies worldwide trust PagerDuty products

Optional Add Ons

Learn more

Live Call Routing

Reach on-call responders instantly by phone.

Status Pages: Additional Subscribers

Keep your stakeholders proactively informed about status.

Runbook Automation

Advanced automation beyond incident management.

PagerDuty Live Trainings and Certifications

Accelerate team readiness with tailored training.

Professional Services

Get expert help and maximize your investment.

Explore Services

*Add ons are purchased separate from what's included in the Operations Cloud platform and cannot be purchased via credits

Capability comparison

Essential

Plus

Ultimate

Seats give you access to

Expand all

Events give you access to

Expand all

AI Tokens give you access to

Expand all

Detect and Triage

Email and push notifications

SMS/Phone notifications

On-call Schedules

Escalation policies

Max users per escalation level

Alert Severity

Custom Incident Actions

Service Directory

Business and Technical Services Dependencies

Contextual Search and Tagging

Global Integration Key

Alert Deduplication

Service Rules

Routing Rules

Basic Conditions

If/else statements

Basic Enrichment (priority, severity, event_action)

Mobilize Teams and Automate Workflows

Stakeholder Users

Included

Advanced and Scalable Incident handling

Chat Experience (Slack , Microsoft Teams ): more details below

Monitoring and Developer Integrations (ex: Datadog, CloudWatch, Splunk, SumoLogic, etc)

Audio and Video Conference Integrations

Standard Ticketing Integrations

Advanced ITSM and Ticketing Integrations

ServiceNow Integration - Bi-Directional Custom Field Sync & Actions

Dynamically add additional responders

Dynamic Service Graph

Round Robin Scheduling

Incident Timeline

Service Standards

Incident Custom Fields

Service Custom Fields

One Touch to Join Conference bridge

Service Reassignment

Business Service Subscription

Incident Types

3 predefined
3 custom

100 custom

Incident Workflows

Incident Workflows: Conditionals, Loops, and Delays

Incident Workflows: Advanced Actions

Trigger Incident Workflows on Incident Custom Fields

Premium Workflow Actions

Included

Incident Roles

2 predefined
1 custom

2 predefined
10 custom

Incident Tasks

Incident Priority

Communicate

Create and Link Slack Channels

Archive Slack Channel

Create Jira Tickets

Send Message to a Slack channel

Create a Zoom meeting

Status Update Notification Templates

Web and Mobile Status Dashboards

Customizable Status Notifications

External Status Pages

500 Subscribers

1,000 subscribers

Private Status Pages

Learn - Post Incident Reviews

Number of Post-Incident Reviews

Import historic Slack channels

Event Tags

Post-Incident Stages

Narrative Builder for Incident Reviews

Templates for Incident Reviews

Action Items Integration (Jira Cloud and Server)

Opportunity Tags

Learning Center

Audit Log

Customer Service Applications

Customer Service Applications (Zendesk, Salesforce Service Cloud, ServiceNow CSM)

Customized Customer Service Ruleset

Customer Service Incident Workflows

Private Incident Status Dashboard

Advanced Agent Routing

Analytics and Insights

Operational Reviews, On-call Readiness Analytics and Administration

Analytics Dashboard

Incident Activity and Service Performance Reports

Responder and Team Reports

Escalation Policy Report

User Onboarding Report

On-call Hand-Off and Service Performance Reviews

Analytics API and Data Export

On-Call Readiness Analytics

Operational Maturity Report

Ecosystem and Platform Extensibility

Out-of-the-box Integrations, Plus Workflow Extensions

700+

Open and Flexible APIs

Mobile Application

Full-Featured Mobile App for iOS and Android

Enterprise Device Management & Security

Intune Support for Mobile App Management

Scalability, Security and Administration

Max users per account

Role-based permissions

Historic Data Access

Single Sign-on

Audit Trail Reporting

Teams

Team Hierarchy

Tagging Teams

Team-based Organizing and Advanced Permissions

Services & Support

Knowledge Base & Community

PagerDuty University courses

Standard Email & Chat Support

Gold Services & Optimize Package

Required add-on

Add-Ons

Live Call Routing

Add-on

(3 lines per account)

Runbook Automation

Add-on

Professional Services

Add-on

PagerDuty Live Trainings and Certifications

Add-on

Noise Reduction

Alert Field Enrichment and Extraction

Alert Suppression

Alert Thresholds

Alert Grouping

Time-Based Alert Grouping

Intelligent Alert Grouping

Content-Based Alert Grouping

Intelligent and Content-Based Alert Grouping

Global Alert Grouping

Paused Incident Notifications

Auto-Paused Incident Notifications

Noise Reduction Home Page

Root Cause Analysis

Past Incidents

Related Incidents

Outlier Incidents

Probable Origin

Change Correlation

Change Events

Custom Change Event Transformer

Orchestration

Advanced Event Orchestration

Event Orchestration Enrichment

Dynamic Service Routes, Escalation Policies, and Cache Variables

Global Event Orchestration

Visibility

Operations Console

Generative AI

PagerDuty Advance AI Assistant

PagerDuty Advance for Automation Actions

PagerDuty Advance for Status Updates

PagerDuty Advance for Post-incident Review

AI-generated Runbooks (Early Access)

PagerDuty Advance Analytics

Agentic AI

Shift Agent

Scribe Agent

Insights Agent

SRE Agent

Integrations

MCP Integration

Amazon Q Business Integration

Get Started Today

One platform.
Faster resolution.
Adaptive capacity.

FAQ Got questions? We've got answers.

Why did PagerDuty introduce the new Operations Cloud offering?

With technology evolving constantly, technical leaders are navigating uncertainty around spend and making the wrong investment.

The new Operations Cloud offering provides customers with the flexibility they want to adapt as their needs change. It brings incident management, event intelligence, AI, and automation together into one integrated platform with simple pricing and built-in capacity management that you control. Shift capacity using credits to where you need it most without renegotiating your contract. Get faster resolution, continuous learning, and scale without procurement friction, complete with enterprise-grade security and access to 700+ integrations.
How do organizations access and use the Operations Cloud offering?

Choose a platform subscription based on your operational scale. Each plan includes full access to the Operations Cloud platform with an initial capacity of Seats, Events, and AI tokens built-in.

If more Seats, Events, or AI tokens are needed beyond the platform amounts, credits can be purchased to extend platform capacity. Track usage through self-service reporting to evaluate how your Seats, Events, and AI tokens are being used and inform future sizing decisions, while maintaining predictable, platform-based pricing.
What capabilities are included in the Operations Cloud offering?

The Operations Cloud offering delivers a unified set of capabilities spanning incident response, event intelligence, automation, AI-assisted operations, and analytics. These capabilities are natively integrated and designed to work together as a single system.

The Operations Cloud offering is structured to support people, signals, and automation across the platform, helping to ensure organizations can operate efficiently and effectively.
How can I track my capacity across all of the Operations Cloud platform capabilities?

The Operations Cloud offering lets you quickly see how much of the platform and your credits you've used—and what's left—in your environment. It refreshes often, and we'll email you when you cross key milestones so you can stay in control.
Can I use AI capabilities with the Operations Cloud offering?

Yes, customers with the Operations Cloud offering can access PagerDuty's full AI suite to scale teams and build resilience. AI agents handle routine tasks, summarize incidents, and use your data to automate operations and free up time for innovation.
Can I monitor Events on my infrastructure using the Operations Cloud offering?

Yes, customers with the Operations Cloud offering can use our enhanced event intelligence to reduce incident noise, accelerate triage, and automate work with event-driven automation across your technical services.
How do Seats work in the Operations Cloud Offering?

Each Operations Cloud tier includes a set number of Seats. Need to add more people? Just use Operations Cloud credits. Those credits cover Seats, Events, and AI tokens, so you can scale as you need—no extra paperwork.
When do I need to pay for the Operations Cloud offering?

Payment is required upfront to receive access to the Operations Cloud platform. Once payment is processed, you'll gain immediate access to all platform capabilities included in your platform plan. You will have access to the platform capabilities in the provided quantities for the term.
Are the platform tier amounts interchangeable across different capabilities?

No, the allocated capabilities that come with each platform tier cannot be exchanged or swapped for other capabilities within the platform. They are bundled as part of the overall offering and aren't treated as separate, standalone items. For more capacity and more flexibility, credits can be purchased in addition to the platform tier to be used across capabilities.
How do credits work across different capabilities ?

Credits in Operations Cloud offering work across the whole platform—Seats, Events, and AI tokens—so you can spend them where you need them most. They expire at the end of your subscription term. You can use credits to add more of any capability, but once they're consumed, you can't reassign them to something else.
What if my Seat, Events, or AI tokens usage needs are between two of the different platform tiers?

If your needs for Seats, Events, or AI tokens fall between tier limits, you can buy credits to bridge the gap. Credits work across all capabilities, so you're not locked into one area. This gives you the flexibility to scale your PagerDuty setup smoothly and make the most of your budget.

We're here to help.

Our knowledgeable reps can answer any questions you have about our plans,
pricing, add-ons, implementation, or anything else.

Operations Cloud plans and pricing

Why PagerDuty Operations Cloud?

Essential

Included in platform fee:

Plus

Included in platform fee:

Ultimate

Included in platform fee:

How we calculate price

Annual Platform Fee

Credits

Your price

How does the credit system work?

30,000 companies worldwide trust PagerDuty products

Optional Add Ons

Live Call Routing

Status Pages: Additional Subscribers

Runbook Automation

PagerDuty Live Trainings and Certifications

Professional Services

Capability comparison

Seats give you access to

Events give you access to

AI Tokens give you access to

Get Started Today

FAQ Got questions? We've got answers.

Why did PagerDuty introduce the new Operations Cloud offering? Icon Close

How do organizations access and use the Operations Cloud offering? Icon Close

What capabilities are included in the Operations Cloud offering? Icon Close

How can I track my capacity across all of the Operations Cloud platform capabilities? Icon Close

Can I use AI capabilities with the Operations Cloud offering? Icon Close

Can I monitor Events on my infrastructure using the Operations Cloud offering? Icon Close

How do Seats work in the Operations Cloud Offering? Icon Close

When do I need to pay for the Operations Cloud offering? Icon Close

Are the platform tier amounts interchangeable across different capabilities? Icon Close

How do credits work across different capabilities ? Icon Close

What if my Seat, Events, or AI tokens usage needs are between two of the different platform tiers? Icon Close

We're here to help.

Feature list

Everything in your Incident Management Plan plus:

Feature list

Feature comparison

Feature list

Operations Cloud
plans and pricing

Why did PagerDuty introduce the new Operations Cloud offering?

How do organizations access and use the Operations Cloud offering?

What capabilities are included in the Operations Cloud offering?

How can I track my capacity across all of the Operations Cloud platform capabilities?

Can I use AI capabilities with the Operations Cloud offering?

Can I monitor Events on my infrastructure using the Operations Cloud offering?

How do Seats work in the Operations Cloud Offering?

When do I need to pay for the Operations Cloud offering?

Are the platform tier amounts interchangeable across different capabilities?

How do credits work across different capabilities ?

What if my Seat, Events, or AI tokens usage needs are between two of the different platform tiers?