AI

AI, Best Practices & Insights, Engineering, Incident Management & Response

From Monolith to Agentic: Rebuilding Schedules Without Breaking On-Call

After a decade of reliable on-call coverage, the demands of modern operations pushed us to reimagine what PagerDuty Schedules could be. Here’s the behind-the-scenes journey...

PagerDuty Engineering

12 min read

AI, Best Practices & Insights, Engineering

AI Coded It, AI Shipped It, Who Owns It?

We all know the tagline: it’s 03:47, and PagerDuty wakes you up again. Only now it is 2027, and it isn’t the same as it...

Ralph Bird

9 min read

devops, engineering

AI

How to Build a Self-Improving Operations System in 5 Steps

With AI agents and AI-generated code becoming the norm in modern enterprise software, backend systems are evolving faster than ever. And it’s leaving most operations...

PagerDuty

7 min read

AI

AI Is Outpacing Code Review. Here’s How to Catch Up (Without Slowing Down)

In a 2025 analysis spanning over 100 large language models, Veracode found that nearly half (45%) of AI-generated code causes known security issues and vulnerabilities....

PagerDuty

6 min read

AI, DevOps, Engineering

Evidence Over Anecdotes: Running A/B Tests on AI Agent Tooling

AI agents are non-deterministic: run the same task twice with zero code change, and the model’s own sampling can produce a different outcome. That property...

Sarah Martinelli Benedetti

25 min read

AI

5 Ways IT Leaders Are Using AI to Improve Operations in 2026

As the world is racing to plug AI into nearly every part of business, especially software engineering, the stakes to maintain operational integrity have never...

PagerDuty

7 min read

AI

SRE Agent Enhancements: Faster Triage, Greater Access Controls, Deeper System Connectivity

This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about...

Ariel Russo

4 min read

AI

3 Things IT Leaders Are Learning About AI-First Operations: Key Takeaways From PagerDuty on Tour 2026

In December 2025, an AI coding agent at AWS suddenly decided to delete and rebuild an entire production environment, causing a 13-hour service disruption and...

PagerDuty

6 min read

AI, Incident Management & Response

The 13 Questions CEOs Ask After an Incident (And What IT Leaders Must Be Ready to Answer)

It’s 2:47 p.m. Your checkout service has been down for 11 minutes. Customers are screenshotting errors and calling in. Your CEO walks into your office...

PagerDuty

6 min read

AI, Incident Management & Response

PagerDuty for AI: How the SRE Agent Triages AI Incidents

Triaging AI Incidents An AI agent that has quietly gone off the rails does not turn a dashboard red. Last year we wrote about defining AI incidents...

PagerDuty Engineering

8 min read

AI, Customer Spotlight, Incident Management & Response, Operations Cloud

How PagerDuty Powers Intelligent Incident Response for The Golden State Warriors, UWM, and Arize

The best incident is the one your customers never notice. A payment clears, a stream doesn’t buffer, a loan closes on time—all because upstream, your...

PagerDuty

6 min read

AI, Engineering

Before AI Ships Code, Show Me the Receipts

Now that AI agents can write our code, when should we let them ship it? Much of an engineer’s week is consumed by small, routine...

PagerDuty Engineering

10 min read

AI

Why Faster Recovery Beats Faster Shipping in the AI Era

A year ago, AI coding tools worked alongside developers—suggesting the next line, completing a function, accelerating work that a human was already doing. Today, they’re...

PagerDuty

5 min read

AI, DevOps

PagerDuty agent app in GitHub: incident context where you already work

This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey toward autonomous operations. Read on to learn about...

Hannah Culver

4 min read

AI

AI Orchestrations: Your easy button for proactive operations

This blog post is part of PagerDuty’s ongoing series on how we’re helping customers navigate their journey towards autonomous operations. Read on to learn about...

Ariel Russo

3 min read

AI

AI Is Not a Switch: The Real Path to AI-First Operations

Organizations are no longer asking whether to adopt AI; that question is settled. The focus now is on reaching a point where AI is doing...

PagerDuty

7 min read

AI

How AI-First Operations Unlocks Compounding Engineering Productivity

Engineering teams have plenty of ideas, but they’re often short on time to act on them.  As software systems grow more complex, an increasing share...

PagerDuty

6 min read

AI, Engineering

Inside PagerDuty’s SRE Agent: How We Built Deep Incident Investigation

It’s 2 am. You’re paged for a complex incident. Multiple services degraded, no obvious cause. You pull up the SRE Agent and see what it...

PagerDuty Engineering

28 min read