May 13, 2026

The Mint

88 5th St, San Francisco, CA

Register now

The path to autonomous operations starts here

Discover how leading operations teams combine AI and human expertise to minimize disruptions and prevent incidents before they happen.

Join us for an afternoon of live, in-person connection and knowledge sharing—keynotes from executives and customers, deep dives on AI-powered operations, hands-on demos, and peer networking.

Join us in San Francisco
PagerDuty image

2026 Speakers

PagerDuty image
David Williams SVP Product Development
PagerDuty image
Katherine Calvert Chief Marketing Officer
PagerDuty image
Everaldo Aguiar Senior Manager, Data Science
PagerDuty image
Manu Gurudatha VP Software Engineering
PagerDuty image
Richard Young Director of Partner Solutions Architecture
PagerDuty image
Akshay Pratinav Senior Staff Software Engineer
PagerDuty image
Archana Kataria Group Development Manager
PagerDuty image
Gandhi Kumar Principal Incident Commander
PagerDuty image
John DeMartino Senior Director of Incident Management
PagerDuty image
Samantha Broderson Senior Incident Manager
PagerDuty image
Jim Wallace Operations Admin II

Agenda

8:30 AM - 11:00 AM
Hands-on Workshops
Learn More
11:00 AM - 12:00 PM
Registration Check-in
12:00 PM - 12:25 PM
Opening Keynote
12:25 PM - 12:55 PM
Customer Fireside Chat
12:55 PM - 1:30 PM
From Reactive to Preventative: The Path to Autonomous Operations
1:30 PM - 2:00 PM
From Reactive to Proactive: AI-Powered Incident Management at Enterprise Scale with Twilio and Intuit
Archana Kataria, Group Development Manager, Intuit
Akshay Pratinav, Senior Staff Software Engineer, Intuit
Gandhi Kumar, Principal Incident Commander, Twilio
2:00 PM - 2:20 PM
Operationalizing Self-Improving AI Agents with Live Signals
Richard Young, Director of Partner Solutions Architecture, Arize AI
2:20 PM - 2:40 PM
Break
2:40 PM - 3:10 PM
From Incident to Insight: UWM's Automated Incident Revolution
Jim Wallace, Operations Admin II, UWM
3:10 PM - 3:30 PM
EIM for Operations — Clover's 90% Faster Incident Response with PagerDuty
John DeMartino, Senior Director of Incident Management, Clover
Samantha Broderson, Senior Incident Manager, Clover
3:30 PM - 3:50 PM
PagerDuty on PagerDuty: Incident Response Reimagined: Accelerating Resolution with AI Agents
4:00 PM - 5:20 PM
Networking Reception & Customer Awards

Interactive Workshops

AIOps Revolution Bootcamp: From Reactive to Proactive Incident Management

For SREs, Incident Responders, Operations Managers, Platform Engineers, and DevOps Teams

Tired of firefighting incidents instead of preventing them? Struggling with alert fatigue, high MTTR, and on-call burnout? It's time to break the cycle of reactive chaos. Discover how PagerDuty's cutting-edge AIOps capabilities can transform your incident management—reducing alert noise by up to 83% and enabling autonomous diagnostics so your team can shift from reactive firefighting to proactive incident prevention.

Topics:

  • Flexible Shifts with Intelligent Conflict Detection & PTO Management
  • SRE Agent for Autonomous Diagnosis & Remediation
  • AI Orchestrations for ML-Recommended Noise Reduction
  • Scribe Agent for Automated Incident Documentation
  • Insights Agent for Data-Driven Operational Improvements & Maturity Assessments

PagerDuty Incident Management Certification

For On‑call engineers/responders, SRE/DevOps, Incident Commanders/IMOC, NOC and support leads—anyone who participates in real-time incident handling. (Not a hands-on workshop)

Becoming certified in Incident Management is a recommended first step toward gaining the knowledge and best practices to better the incident response process in your organization. This certification training course will deepen your understanding of the Incident Management Framework, including incident management best practices and the roles and responsibilities of the response team. The certification exam will not be administered during this workshop. To best prepare you for the exam, candidates should complete the following incident management courses delivered through PagerDuty University:

Topics:

  • Systems & Definitions
  • Roles & Processes
  • Post Incident Reviews

Fast Track: Foundational Practitioner

For Admins, service owners, team leads, new on-call engineers getting started with PagerDuty, program managers rolling out PagerDuty

Build confidence with this hands-on, guided session that prepares you for the Foundational Practitioner Certification exam. This exam-prep course will cover basic incident response features and key account configuration settings—so you leave ready to succeed on the exam.

Topics:

  • PagerDuty Account
  • Setting Up User Profiles, Schedules & Escalation Policies
  • Services, Integrations & Extensions
  • Responding to Incidents

Note: The certification exam will not be administered during this workshop.

Venue

The Mint

88 5th St, San Francisco, CA
94103

Meet us here
See last year's sessions

Sponsors

Interested in sponsoring PagerDuty on Tour San Francisco 2026? Email: meetpd@pagerduty.com.

Register

FAQs

Is there a cost to attend PagerDuty on Tour?
Icon Close

Can I bring a colleague to the event?
Icon Close

How do I contact the PagerDuty team if I have more questions?
Icon Close

Where can I connect with other attendees before the event, find resources, ask questions during the sessions, and regroup after On Tour to share stories?
Icon Close