Today is day one of the RSA Security Conference in San Francisco, where thousands of security professionals from around the world come together to share...
In a tech interview, the relationship between the candidate and the company is a two way street; applicants seek exciting companies in the same way...
12 min read
How is the incident response process set up at your organization? At PagerDuty, our approach is to holistically look at your infrastructure, your customer-facing applications,...
In any fast-paced engineering environment, unexpected incidents can arise and escalate without warning. Effective leadership is key when this happens since coordination and decision-making across...
The PagerDuty Incident Response Process is a detailed document that provides a framework for how to structure your incident response process. But sometimes it helps...
Welcome, Yangstas! (Can I call you folks that? What are Yangstas? YOU! I’m Lisa Yang. Get it?) I’m excited to take you folks on a...
Over-What? If you’ve ever been on call, you know that the incidents don’t stop because you have the flu. Or when you’re attending your child’s...
5 min read
As an Operations pro at a cloud security company, I have a unique perspective on how security and operations can—and should, in an ideal world—work...
Since we launched on-call handoff notifications, lots of our customers have used them to be notified about their on-call responsibilities to make sure they never...
In its simplest form, website monitoring is the process of testing and verifying that end-users can can actually use your service. There are several great...
Anything can happen while you’re on-call. You can experience a quiet, incident-free shift or suffer a severe outage that makes your head explode. Since you...
Many solutions offer email alerts to notify customers of an issue. Email alerts are effective if you’re in front of your inbox all day, but...
4 min read
This is Part 1 in a multi-part series dealing with tips for being on-call.