Our Decarbonization Roadmap

As part of PagerDuty’s decarbonization roadmap, we’ve identified the following areas to focus our reduction efforts, considering our operations, size, and growth rate. 

Workplace 

Scope 1 and 2

While we do not own any office buildings, we seek energy-efficient and/or sustainability-certified spaces as part of our leasing criteria for new office spaces. We continue to right-size our offices around the world to accommodate modern work that reflects our structured hybrid work environment. 

For example, our new PagerDuty Portugal office is located in the Allo Office Complex in Lisbon’s historic Alcântara neighborhood and features LEED Gold and WELL Gold Certifications for sustainability and well-being.

Third-Party Cloud Services Providers

Scope 3, category 1 (purchased goods and services)

We do not own or operate data centers, but instead we use third-party cloud providers. Our primary third-party cloud service provider, AWS Cloud, made a commitment to power its operations using 100% renewable energy by 2025, which it reached in 2024. 

Other Value-Chain Emissions

Scope 3, category 1 (purchased goods and services)

We have developed a decarbonization roadmap that includes partnering with our key suppliers to collaborate on decarbonizing our joint activities. As a company with many relationships in the technology ecosystem, PagerDuty both contributes to, and realizes gains from, the overall effort to decarbonize our industry, especially the pursuit of greater renewable energy usage in cloud computing, data storage and software production. As we work toward achieving the Scope 3 absolute emissions reduction we committed to in our science-based targets, improving the emissions data and reducing the actual emissions associated with our service providers will be a significant focus of our efforts.

In parallel with the drive to decrease the footprint of computing are the efforts by many tech firms to enable emissions data sharing across all three scopes. PagerDuty is part of the Supply Chain Practitioner’s Group of the Business Council on Climate Change (BC3) and helped drive the development and implementation of the BC3 Common Supplier Climate Survey. We invite our peers, especially those in the technology space, to utilize this common survey when requesting climate data from their supply chain. The BC3 Common Supplier Climate Survey can be used by any company, irrespective of their membership in BC3.

​​Business Travel

Scope 3, category 6 (business travel)

We are evaluating the impact of our distributed workforce on our business travel emissions as part of our decarbonization roadmap. As part of this, we are exploring ways to reduce business travel emissions while fostering a strong sense of company culture, belonging, and collaboration.