Prevent Candidate Interview and On-Call Conflicts with Guide.io

Problem

In large engineering organizations, many qualified interviewers are technical staff with critical on-call responsibilities. Without automated integration between interview scheduling systems and on-call management platforms, recruiting teams manually cross-reference PagerDuty schedules against interviewer pools for every single interview, creating a highly repetitive, error-prone process that doesn’t scale. This results in:

• Engineers scheduled for interviews during on-call windows
• Interviews cut short when incidents are assigned to the interviewer
• Incident resolution delayed until interviews are completed
• Poor candidate experiences and engineers torn between competing responsibilities
• Compromised incident-response readiness

Solution

PagerDuty’s integration with Guide.io automatically pulls PagerDuty on-call data into the Guide’s scheduling flow in real-time. The system automatically excludes any interviewer currently on call from available time slots, eliminating manual checks and ensuring recruiting never accidentally schedules over on-call hours.

Consistent Scheduling Process:

By integrating the authoritative source of truth for on-call rotations (PagerDuty) with the source of truth for interview qualifications (Guide), this integration creates a single, standardized workflow. Recruiting teams no longer need to maintain separate processes or manual verification steps, asthe system handles it automatically for every interview scheduled.

Secure Access Control

The integration maintains secure, controlled access to sensitive on-call schedule data while providing recruiting teams with the information they need. PagerDuty's enterprise security standards ensure that on-call rotation data is accessed appropriately and only used for its intended purpose of preventing scheduling conflicts.

Scalable for Any Organization Size:

Whether scheduling dozens or thousands of interviews, the integration scales seamlessly. Large organizations using PagerDuty immediately benefit from the accuracy, time savings, and protection of both the candidate experience and internal engineering operations. The system works automatically in the background without requiring configuration changes as teams grow.