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Gartner® Report: Autonomous Reliability — Unleashing Agentic AI for Self-Healing IT Operations

Gartner® Report: Autonomous Reliability — Unleashing Agentic AI for Self-Healing IT Operations

Agentic AI is redefining IT operations. As infrastructure complexity outpaces human capacity, organizations are shifting from reactive, human-centric response models toward autonomous, AI-driven reliability.

According to Gartner, by 2030 70% of organizations will adopt autonomous reliability practices, up from just 5% in 2026, enabling proactive detection and resolution of issues before they impact the business.

In this Gartner report, analysts examine how agentic AI enables self-healing IT operations by moving beyond observation to autonomous diagnosis, decision-making, and remediation.

Download this report to learn:

  • What autonomous reliability is and how it enables proactive, self-healing operations
  • How agentic AI transforms IT teams from incident responders to reliability orchestrators
  • Why governance, oversight, and human-in-the-loop models are critical for AI-driven operations
  • How to balance AI cost, risk, and performance in production environments

AI-driven operations are quickly moving from experimentation to enterprise adoption. The question for IT leaders is no longer whether to adopt agentic AI, but how quickly they can operationalize it safely and at scale.

Download the Gartner Report Now

Gartner, Autonomous Reliability: Unleashing Agentic AI to Drive Self-Healing IT Operations, Daniel Betts, Chris Saunderson, 30 March 2026.

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.


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"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."

- Yasin Quareshy, Head of Technology at TUI

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