Third-party Subprocessors

Subprocessors that may be used in the PagerDuty Services:

Entity Name Subprocessing Activities Entity Country
Amazon Web Services, Inc. Cloud Computing/Data Warehouse Services/Telecom/Email Notification Services United States, Germany, Ireland1
Microsoft Corporation Authentication/Cloud Computing Services Provider/Communication Platform United States
Snowflake Inc. Data Warehouse Services United States
Databricks, Inc. Data Intelligence United States
Sisense SF, Inc. Data Analytics Services United States
Fivetran Inc. Pipeline Data Processing Provider United States
Etleap Inc. Pipeline Data Processing Provider United States, France1
Twilio Inc. SMS & Voice/Telecom/Email Notification Services/User Experience Tools United States
Vonage Business, Inc. SMS & Voice/Telecom Notification Services United States, United Kingdom1
Message Bird SMS & Voice/Telecom Notification Services United States, Netherlands, Germany, United Kingdom
Mailgun Technologies, Inc. Email Notification Services United States, Belgium, Germany1
Gainsight, Inc. Customer Support Services United States
Variacode Software, S.p.A. Customer/Product Support Services Chile, Argentina, Brazil, Colombia, Spain, Portugal, Australia
Sumo Logic, Inc. SIEM/Logging United States
Salesforce, Inc. Cloud Computing/Application Development/Live Call Routing/Data Analytics Services/Customer Support Services United States, Ireland1
FullStory, Inc. User Experience Tools/Data Analytics Services United States
Pendo.io, Inc. In-App Messaging and guides/User Experience Tools/Data Analytics Services United States
Catamorphic Co. dba LaunchDarkly Feature Flagging Services United States
Agap2IT Customer/Product Support Services Portugal
Bee Engineering, S.A. Customer/Product Support Services Portugal
BrowserStack Inc. Product Testing United States, Ireland, India
KTSL Limited Incident Orchestration United Kingdom, United States
Crowdstrike Inc. Security/Production SIEM (Security)/Production Logging (Security) United States, Argentina, Australia, Brazil, Canada, Chile, Colombia, Denmark, France, Hong Kong, India, Indonesia, Ireland, Israel, Japan, Malaysia, Mexico, New Zealand, Philippines, Singapore, Sweden, United Kingdom
ReadMe.io Co Product Documentation United States
User Testing, Inc. User Feedback/Product Testing United States

1 The entity country for this subprocessor will depend on the Service Region chosen for your PagerDuty account. If you choose the United States Service Region the subprocessor location is primarily the United States, and we use the United States service region option with that subprocessor. If you choose the EU Service Region the subprocessor location will primarily be the European Union and/or United Kingdom countries listed.

Additional service-specific subprocessors that may also be used in the Jeli Service:

Entity Name Subprocessing Activities Entity Country
Amplitude, Inc. Data Analytics Services United States
Atlassian Corp. Customer Support Services United States
Okta, Inc. (Auth 0) Authentication Services United States
Google LLC Location Detection Services, Authentication, and Customer Support Services. United States
Hound Technology, Inc. d/b/a Honeycomb Service Observability United States
Intercom, Inc. Customer Support Services United States
Oso Security, Inc. Access Control Services United States
ProductBoard, Inc. Customer Feedback Services United States
Vercel Inc. Cloud Computing United States
Zapier Inc. Operations Automations and Customer Support Automations United States

Additional service-specific subprocessors that may also be used in the Workflow Automation (previously Catalytic) Service:

Catamorphic Co. dba LaunchDarkly Feature Deployment Services United States
Dropbox, Inc. E-signature Services United States
Rollbar, Inc. Error Reporting Services United States

Additional service-specific subprocessors that may also be used in generative AI features (some general access, some early access):

Entity Name Subprocessing Activities Entity Country
Amazon Web Services, Inc. Artificial Intelligence United States
Google LLC Artificial Intelligence United States
International Business Machines Corporation (IBM) Artificial Intelligence United States
Microsoft Corporation Artificial Intelligence United States
Open AI, L.L.C. Artificial Intelligence United States
Hyperdoc Inc. Video and Audio Transcription Services United States, Canada

PagerDuty Affiliates

Entity Name Entity Province/Nation
PagerDuty, Inc. United States
PagerDuty, Inc. Canada
PagerDuty KK Japan
PagerDuty Ltd. United Kingdom
PagerDuty Pty Ltd. Australia
PagerDuty Switzerland GmbH Switzerland
PagerDuty Portugal, Unipessoal Lda Portugal
PagerDuty Chile SpA Chile