Frequently Asked Questions

• How many users do I need?

  Every person added to your PagerDuty account is a paid user, including those who are receiving notifications or are included in a schedule.

• How does the 14-day trial work?

  Our trial is a full-featured free trial for 14 days that you can start using instantly. No credit card required so you won’t be charged until you are ready to buy. When you are ready, select any of the available plans to continue using PagerDuty.

• What are my payment options?

  We accept Visa, MasterCard, American Express, Discover, and JCB through your online account. Want to pay via invoice? Sure! We’ll gladly set up an annual invoice. Just call or contact us.

• How many systems can I monitor?

  You can monitor as many or as few systems as you want with PagerDuty. Whether you want to monitor one computer with Nagios or use Datadog, Icinga and Zenoss to monitor hundreds of applications across thousands of hosts, we won't charge you extra. We have 650+ pre-built integrations so you can connect PagerDuty to your monitoring tools of choice.

• How many notifications are included in my account?

  Notifications can be sent by email, push, SMS, and phone. All customers get unlimited email and push notifications. Professional, Business, and Digital Operations plans also get unlimited global SMS and phone notifications. Free customers receive 100 SMS and phone notifications.

• Can I only purchase Event Intelligence?

  You will have to purchase Professional or Business to be able to purchase Event Intelligence.

• Can I purchase Event Intelligence for a subset of my users?

  No. The number of users on Event Intelligence needs to match the number of users on your Professional or Business plan.

• Are there any lower cost options for users who are not responders?

  You can purchase lower cost user licenses for business stakeholders who get read-only access to your PagerDuty products. If you purchase the Business plan or Digital Operations plan, stakeholder users can subscribe to incidents for real-time updates during critical outages to improve organization-wide response.