Modernizing Digital Operations: Checkout.com’s Success Leveraging PagerDuty’s AI and Automation

Checkout.com’s technology operations team transformed their incident management from a manual, chaotic process to a streamlined, AI-powered operation with PagerDuty. Facing the challenge of hundreds of responders crowding Slack channels and slowing down resolution, the team needed a better way to protect merchant trust and maintain high performance. By adopting PagerDuty’s automation and AI capabilities, they now respond faster, reduce alert noise, and embed security into every step of their workflow. PagerDuty has become a key partner in helping Checkout.com proactively manage risk, ensure compliance, and deliver seamless, secure payment experiences for their global merchants.

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