Size: 5,000-10,000
Industry: Technology
Location: San Francisco, CA
Customer Since: 2018
When every second counts, Twilio’s platform engineering team acts like digital firefighters—ready to “extinguish incidents” before they impact customers. With aggressive SLAs and tens of thousands of alerts each month, Twilio relies on PagerDuty’s AI-powered event orchestration to cut through the noise, automate response, and keep their services running 24/7. Hear from Gandhi Kumar, Principal Incident Commander at Twilio, on how focused, automated alerts and smart incident response help his team stay calm, informed, and always ready to deliver.
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