2026 Report
The State of
AI-First Operations
Nearly 60% of organizations are now using AI in their digital operations. Our fifth annual report explores the intersection of AI-first operations and business success.
Find out how leading organizations manage operations from our global survey of 1,000 IT and business leaders and developers.
How do leaders view their operational performance?
Are their organizations growing more mature? And are more successful businesses claiming higher resiliency and maturity than those whose revenues are flat or on the decline?
Partnership,
Not Replacement
Why are organizations betting on human-AI collaboration, and what tasks would they never fully trust AI to handle on its own?
IT Disruption = Dollars Lost
How much are incidents costing your organization each hour?
The AI Adoption Divide
Who's leading in AI-first operations—and who's falling behind?
The Full-Lifecycle Approach
What approach to technology delivers the highest operational resilience and helps manage incidents from detection to resolution?
