FAQ

The Coupa Supplier Portal is a no-cost tool for vendors to easily do business with customers who use Coupa. Through the Coupa Supplier Portal, vendors can view purchase orders, create invoices, and view payment status.

​Yes. All PagerDuty suppliers should have access to a Coupa Supplier Portal account in order to interact with the company.

​In order for PagerDuty to onboard you as a supplier in Coupa, the Supplier Onboarding Form must be completed, as it includes legal, tax and bank information.

PagerDuty operates a strict "No PO, No Pay" policy. Suppliers must have an official purchase order before starting any work or providing goods and services. Please contact your PagerDuty business partner before delivering any goods or services.

We use the Coupa Supplier Portal (CSP) to make working with PagerDuty simple, secure, and efficient. CSP guarantees your invoices are delivered, reduces the risk of late payments, and gives you real-time visibility into invoice status. It also keeps your company information and records up to date, manages contracts securely, and cuts down on back-and-forth communication. This ensures a smooth and transparent procure-to-pay process for both PagerDuty and our suppliers.

If there is a change to your company’s primary contact or PO contact, please promptly notify PagerDuty’s procurement team at procurement@pagerduty.com. This will help us maintain accurate records and ensure continued, seamless communication and processing of your company’s transactions.