SUPPORT POLICIES FOR PAGERDUTY PROCESS AUTOMATION & RUNDECK ENTERPRISE

Below are current support policies for PagerDuty Runbook Automation (formerly branded as Rundeck Enterprise). Available support and services options for Runbook Automation include:
  • Runbook Automation Standard Support | Runbook Automation Platinum Support
  • Technical Account Managers
  • Installation & Configuration Accelerator Support
  • Use Case Accelerator Support
  • Training Support

What's included

Runbook Automation Platinum

Rundeck Enterprise Platinum

Runbook Automation Standard

Rundeck Enterprise Standard

Rundeck Community
Support availability
 24 x 7 8AM - 5PM Business hours Monday - Friday Community advice from StackOverflow, Reddit, and Google Groups
Support users
 Designate 5 users Designate 3 users n/a
SLA Severity 1 cases
 1 hour 1 day n/a
Technical reviews
 Monthly Quarterly n/a
Business reviews
 Quarterly Yearly n/a
Operations workshops
 On-demand Yearly n/a
Technical account management
Optional Optional n/a
Automation Technical account management
Optional Optional n/a
Installation & Configuration Accelerator Support
 Optional Optional n/a
Use Case Accelerator Support
 Optional Optional n/a
Training Accelerator Support
 Optional Optional n/a

Rundeck Legacy Support Policies

Rundeck Enterprise Support Policy (Oct 3 2018)

Rundeck Enterprise Platinum Support Policy (Oct 3 2018)

If you have any questions, don't hesitate to email us at support@rundeck.com.