There’s an incident. Your teams need to communicate with the development team that owns the service, but that team is too busy to stop and...
Digital transformation accelerated for many companies during the last 18 months. While it may have been on the agenda prior to COVID-19, teams were pushed...
This July, we launched The State of Digital Operations, which sheds light on the volume of real-time work, its growth over time, and how that...
Digital operations management is about harnessing the power of data to act when it matters the most. It’s also about having the right processes and...
With an increased reliance on digital services, companies have more at stake when things go wrong. Those without a way to manage unplanned, real-time work...
For retailers, uptime is money and issues can cost thousands of dollars per minute. With infrastructure comprising complex services such as payment gateways, inventory, and...
2019 and 2020 were worlds apart. Our entire ways of working, living, socializing, and learning were changed almost overnight. Over the last 18 months, technical...
With digital becoming the primary channel for work, education, shopping, and entertainment in the last 18 months, it’s no surprise that workloads for technical teams...
It’s hard to believe we’re already talking about the return to school, but it’s set to be a big one. In fact, this year promises...
Citizens utilize mobile and consumer-facing applications in everyday life, so it’s no surprise that they demand seamless access and high availability of government services online....
Digital operations maturity is a journey. The first step is to understand where you are, where you want to get to, and what’s keeping you...
