The impact vision for PagerDuty.org is to enable mission-driven teams to build a resilient world and a sustainable future for all. As a leader in modern, AI-first operations, we know that operational excellence supercharges social impact. As artificial intelligence rapidly reshapes the social sector, this commitment to resilience and efficiency has never been more vital.

By embedding a global impact ethos into our culture, programs, and daily business practices, we are helping mission-driven teams navigate AI complexities, automate critical workflows, and redirect their precious resources toward creating a more equitable world and a sustainable future for all. I am proud to share our FY26 Impact Report and our accompanying Impact Hub, which highlights the meaningful progress we’ve made over the past year in service of our employees, customers, communities, and the planet.

Driving Technical and Social Resilience at Scale

In FY26, a growing cohort of 650 impact customers—including nonprofits, healthcare nonprofits, educational institutions, and B Corps—relied on PagerDuty to strengthen their digital operations and scale their vital missions. From managing mental health crisis hotlines and coordinating emergency first responders to driving timely healthcare delivery, these mission-driven teams use the PagerDuty Operations Cloud to orchestrate, automate, and accelerate work when it matters most. 

To ensure enterprise-grade solutions remain accessible to these vital organizations, our Impact Pricing program provides five free professional user licenses, while our Technical Pro Bono program connects impact customers with expert PagerDuty volunteers at no cost. In FY26, we provided $3.1 million in product discounts and donations to advance this critical work, earning a stellar 85 Net Promoter Score (NPS) from our partners and grantees. 

“PagerDuty is fundamental for our operations. It’s making sure that we are delivering a service to our partners and our patients that’s both resilient and reliable. As we continue to grow, we know that PagerDuty is a partner that can scale with us.”

– Kiah Williams, Co-Founder, SIRUM

Beyond product access, we built holistic partnerships through PagerDuty’s Impact Fund, deploying $1.5 million in philanthropic funding to tech-and-AI-powered organizations operating at the intersection of time-critical Health, climate resilience, and education equity. Our funding supported life-saving work through partners like Crisis Text Line, Mercy Corps, Watch Duty, and World Central Kitchen. Additionally, we launched three sector-building partnerships with Fast Forward, the Nonprofit Technology Enterprise Network (NTEN), and the NetHope Center for the Digital Nonprofit to meet nonprofit leaders where they are in their digital operations journey, help them navigate AI complexities, and advance technological resilience across the nonprofit sector. 

Mobilizing Our Global Culture of Changemakers

Giving back is core to our company culture and a key way for employees to activate our values. Our people are incredibly proud to give back to the communities where they live and work, with 80% of employees reporting that PagerDuty’s investment in social impact makes them proud to work at the company.

In FY26, PagerDuty employees continued to make a meaningful difference through volunteering and giving. Together, they contributed more than 6,000 volunteer hours and helped support more than 800 nonprofits through initiatives and events organized by our Employee Resource Groups (ERGs) and Community Responder local action networks. In FY26, PagerDuty provided a total of $300,000 in matched employee donations and impact rewards to nonprofits, amplifying individual contributions to the causes they care about most.

Measuring Our Progress in Environmental Sustainability

This year, we deepened our commitment to environmental responsibility and sustainable operations, consistently outpacing our decarbonization goals. For the second consecutive year, we achieved 100% renewable electricity sourcing ahead of schedule and have achieved a 93% reduction in our operational emissions from our baseline year.

We also expanded our planet stewardship through an innovative strategic partnership with Beneficial Returns, demonstrating how philanthropy and sustainability can amplify each other. By funding low-carbon technologies for social enterprises like Ecofiltro and Estufas Chispa, we helped drive an estimated reduction of 5,000 MT CO2e—equivalent to roughly half of PagerDuty’s total FY26 emissions and over 10x what traditional carbon offsets would achieve at the same funding level.

The Journey Ahead

We know that building social and operational resilience is a shared journey that requires long-term commitment. The progress in this report shows what is possible when we continue to embed a global impact ethos into our daily business practices and work collaboratively with our stakeholders and partners.

As organizations increasingly adopt AI-powered operations, resilience, trust, and responsible innovation remain central to how we support our customers and communities. Moving forward, our goal is simple: to transform critical work so all teams, especially those doing mission-driven work, can deliver on their promises, deepen community trust, and build a better world.

I invite you to read the full FY26 Impact Report and visit our Impact Hub to see the stories, data, and partnerships behind this year’s progress. Thank you for being part of the journey.

With gratitude,

Debbie O’Brien

Chief Communications Officer and Vice President, Global Impact