If there’s one essential thing we’ve learned from being in the business of digital operations for more than 13 years, it’s that every business has...
Service ownership is a DevOps best practice where team members take responsibility for supporting the software they deliver at every stage of the development lifecycle....
From a single on-call engineer hopping online to resolve a problem, to a massive cross-team effort that brings in even the most senior technical leadership...
You may have heard of Round Robin Scheduling before and thought to yourself, is this right for my team? Understanding how Round Robin Scheduling can...
People are more than happy to talk about their successes, but if you ask them about their failures, they can be much more hesitant to...
On-call is about more than just reducing mean time to acknowledge and mean time to resolve (MTTA and MTTR, respectively), it’s about improving the human...