Announcements, Culture
A Note on Juneteenth
When I was 8 years old, my mother took me to our family’s annual barbecue in my hometown’s local state park. It was a modest...
Culture
Pride in Our Progress
A note from PagerDuty: This blog was originally published in June 2017. We are re-publishing it today in celebration of Pride Month and because the...
Culture, Engineering
Cultivating Engineering Leadership at PagerDuty
At PagerDuty, taking the lead is a key value, and we are always looking for opportunities to cultivate leadership within our engineering group. One of...
Culture
Celebrating the Black Experience and Voice at PagerDuty
At PagerDuty, one of our cultural values is “Bring Your Self.” We intentionally invest in building diverse teams across our business—one day at a time....
Best Practices & Insights
Postmortems vs. Retrospectives: When (and How) to Use Each Effectively
When we announced the launch of our Retrospectives Guide, we wrote about the value of scaling the continuous improvement mindset to beyond Product Development at...
Best Practices & Insights, Culture
Blameless Culture Key to Addressing Outage Outrage in Australia
After the unfortunate Commonwealth Bank of Australia outage last week, the powerful Payment Systems Board—whose members include the chairs of the RBA and APRA –...
Announcements, Product
Summit Day One: Delivering New Machine Learning Capabilities to Cut Costs and Outages
At PagerDuty, we continually innovate every month (check out our What’s New page for the latest updates). But while we ship product continuously, we also...
Product
Who’s Ready to Join Me for the Next 10?
Earlier this year, I wrote a piece celebrating PagerDuty’s 10 year anniversary. It allowed me to reflect on PagerDuty’s success—the people, the technology, and the...
Best Practices & Insights
Postmortems Part 2: How to Adopt a Learning Culture
In part 2 of our postmortem series, we dig into how to establish a culture of continuous learning, from getting leadership on board to invoking...
Culture
Unexpected Outcomes: My Summer Internship at PagerDuty
It was two months and over two thousand miles away from home. All that time passed and I (barely) took any pictures to prove it—but...
Best Practices & Insights, Engineering
GSD With Heart: How One Team Lives Their Values at PagerDuty
I’m proud to be working for an Engineering organization that feels safe. Safe for its engineers to bring their authentic selves to work and discuss...
Digital Operations
What is an Incident Postmortem?
A postmortem (or post-mortem) is a process intended to help you learn from past incidents. It typically involves an analysis or discussion soon after an...
DevOps
Why You Need to Establish a DevOps Culture
This is the first post in a series to help your engineering team transition into a DevOps model. We’ll start with the whys and get to...