It was 3AM at Newark Liberty International Airport. I was groggy, waiting in line to get my boarding pass, only to be met with a...
Read the full ebook, The Value of Implementing an Automation Center of Excellence, here. ______________________________________________________________ Automation has been a proven change-maker for business operations for...
Introduction Figuring out how to represent your as-built environment in PagerDuty can be confusing for new users. There are a lot of components to PagerDuty...
9 min read
A top priority for many technical leaders is improving the performance and efficiency of their teams to maximize results and minimize costs. With the PagerDuty...
5 min read
There was recently some confusion in the office that I thought was worth researching and addressing. Depending on who you are talking to, you may...
6 min read
As we reach the end of our blog series on the occurrences in 2023 from the fourth installment of our blog series, Restore: Repair vs....
6 min read
As our exploration of 2023 continues from the third-part of our blog series, Dismantling Knowledge Silos, one undeniable fact persists: Incidents are an unavoidable reality...
7 min read
As our exploration through 2023 continues from the second blog segment, “Mobilise: From Signal to Action”, one undeniable fact persists: Incidents are an unavoidable reality...
8 min read
Continuing our series on 2023 learnings from APAC, it’s increasingly evident that incidents in organisations are not a matter of ‘if’ but ‘when,’ regardless of...
7 min read
Improving Beyond MTTR We’ve posted a bit about the ambiguity around MTTR before, but we want to get deeper into the confusion and maybe false...
8 min read
Seems like everyone has watched or is watching “The Last of Us.” This show is based on a video game of the same name. It...
Budgets in IT departments are tight these days, so proving a return on investment is essential for justifying or expanding a project. The good news...
People are more than happy to talk about their successes, but if you ask them about their failures, they can be much more hesitant to...
Commonly referred to as agile ceremonies, the Official Scrum Guide calls them events. But what are we really talking about? These are meetings, which are...
Incidents happen. They’re disruptive, they can be stressful, and if they aren’t managed well, they can cause chaos on your team. How your team manages...
Alerts and notifications are what allow us to know if there’s something out of the ordinary with our systems. Unfortunately, as we scale up and...
As many of us settle into our careers, we fall into habits—some are conscious and we know we’re doing them, but we’re just not actively...
Hi Yangsters, I hope everyone is staying safe during these unpredictable times. As a fellow professional in technology, I’m guessing your workload has either remained...