For your team to effectively respond to incidents, you need a shared, unambiguous incident definition so you can recognize when an incident has occurred and...
How is the incident response process set up at your organization? At PagerDuty, our approach is to holistically look at your infrastructure, your customer-facing applications,...
In any fast-paced engineering environment, unexpected incidents can arise and escalate without warning. Effective leadership is key when this happens since coordination and decision-making across...
Continuous improvement is one of the fundamental tenets of Agile methodology that PagerDuty’s product development teams emphasize. This already works fairly well at the individual...
Most technical incident response plans typically account for stakeholder communications—for both internal teams and external customers. But at PagerDuty, what we’ve learned from our customers...
“And remember, no matter where you go, there you are.” – Confucius Nearly two years ago, I joined PagerDuty as an Agile Coach with limited...
Many organizations are transitioning to DevOps, a software practice where developers both write and operate their code. This transition is often driven by digital transformation...
At PagerDuty, we’ve been doing Kanban for a while now, and as an Engineering Manager who has managed several teams over my tenure, I wanted...
Making the move to DevOps can be a daunting undertaking, with many organizations not knowing where to start. I recently had some fun taking a...
In the digital era, state and local government and education (SLED) agencies are increasingly leveraging new technological advances such as mobility, the cloud, and big...
Congratulations! You’ve just purchased PagerDuty, meaning you’ve decided to make an investment in your incident management process. However, in order to maximize your investment, you...
When we announced the launch of our Postmortem Guide, I wrote about the value of performing blameless postmortems and how to establish a culture of...
(This blog post is inspired by the talk that I will be giving at DevOps Talks Conference Melbourne and DevOps Talks Conference Auckland. Hope to...
In part 2 of our postmortem series, we dig into how to establish a culture of continuous learning, from getting leadership on board to invoking...
Your team had been fighting this major incident for hours, but your investigation was hitting one dead end after another. Finally, you managed to isolate...
Reflective Practice at PagerDuty With an almost 20-year career in social services—including working in institutions such as The University of Chicago, the United States Peace...
I’m proud to be working for an Engineering organization that feels safe. Safe for its engineers to bring their authentic selves to work and discuss...
It’s 2:37 a.m. on a Tuesday night, you’re asleep—but it’s also your turn to be on call. You receive a phone call from PagerDuty. Your...