ITOps & Modern Ops
What is IT Asset Management?
In IT, teams are responsible for maintaining a vast number of what are known as IT assets. IT assets include just about every tangible and...
Customer Service, Customer Support
Customer Experience: The Good, the Bad, and the Ugly
This article was previously published by Raconteur. Unmanageable workloads often have a knock-on effect on the customer experience (CX), and businesses can no longer afford...
Digital Operations
What Our Customers Say About the PagerDuty Platform
As noted in this blog a couple of weeks ago, IDC interviewed PagerDuty customers to quantify the business value they gain from our platform. It...
Digital Operations
IDC Value Assessment Tool: How Much Value You Could Get With PagerDuty
Many IT vendors claim to provide value and help organizations strengthen their digital operations, but we wanted to go a step further and quantify our...
Digital Operations
New IDC Study Highlights PagerDuty’s Multi-Million Dollar ROI
Dependence on digital business skyrocketed in the last year, with customers expecting seamless, always-on access to applications and digital services from any device, anywhere. This...
AIOps, Digital Operations, Incident Management & Response
G2 Users Rank PagerDuty as a Leader in AIOps
At PagerDuty, our 13,500+ customers are the reason we come to work every day. One of our core PagerDuty values is “champion the customer.” In...
ITOps & Modern Ops, Monitoring
Let’s Talk: Full-Service Ownership
We recently surveyed 700 DevOps and IT practitioners around the world and found that more than 80% of organizations have experienced a significant increase in...
6 min read
Incident Management & Response
Survey Findings: 2020 Hits New Heights in Digital Pressure
2020 has been a year like no other. Our dependency on digital services has reached new heights, leaving many companies trying to accelerate transformation initiatives...
Digital Operations, Retail
Digital Incidents in Retail Have Increased 37% Year-Over-Year
2020 will go down as one of the hardest years that brick-and-mortar businesses have ever experienced. By the end of March this year, half of...
AIOps, Analyst Reports
What Is AIOps and Why Should I Care?
Artificial intelligence for IT operations (AIOps) means a lot of different things to a lot of different people, so a definition of what it is...
Customer Service, Digital Transformation
An Interview With PagerDuty’s Chief Customer Officer, Manjula Talreja
The way we live and work has become fully digitalized, and this means consumers now expect flawless digital experiences in real time. When things don’t...