451 Research understands that the complexity of today cloud-based architectures require a new set of tools to manage infrastructure operations in real time. A distinct part of that tool set is a platform which recognizes that when an unplanned event occurs that may interrupt customer experience, it is imperative that proper context about such events is available, to ensure that the right people are alerted to respond or that the system may be able to use automation to assist with remediation within the incident response tooling.

Access this report from 451 Research to learn why recent product announcements by PagerDuty are relevant for you as a someone who has a stake in how your organization responds to incidents as they arise.