Consumers today have increasingly high expectations for digital applications and service performance, but do IT personnel feel equipped to rise to the occasion? In this survey, we uncover the extent of the digital services expectation gap between consumers and IT teams as well as top strategies teams are using to solve digital disruption challenges.
Our survey shows that many organizations still experience frequent operational hurdles that lead to customer-impacting IT incidents and unmet customer expectations. In a world where 69.2% of consumers will stop trying or leave a digital app or service if it takes more than 15 minutes to resolve a service disruption — are you prepared to support digital services?
In this report: