Learn how consumer expectations measure up against IT’s ability to provide seamless digital experiences
Our survey shows that many organizations still experience frequent operational hurdles that lead to customer-impacting IT incidents and unmet customer expectations. In a world where 69.2% of consumers will stop trying or leave a digital app or service if it takes more than 15 minutes to resolve a service disruption—are you prepared to support digital services?
In this report:
- How organizations are solving for digital disruption challenges with DevOps and monitoring
- What is the business impact of digital downtime
- Why 55.9% of teams see increased complexity resulting in more cognitive load a top operations challenge
- Much more!