State of Digital Operations 2017

Learn how consumer expectations measure up against IT’s ability to provide seamless digital experiences

Consumers today have increasingly high expectations for digital applications and service performance, but do IT personnel feel equipped to rise to the occasion? In this survey, we uncover the extent of the digital services expectation gap between consumers and IT teams as well as top strategies teams are using to solve digital disruption challenges.

Our survey shows that many organizations still experience frequent operational hurdles that lead to customer-impacting IT incidents and unmet customer expectations. In a world where 69.2% of consumers will stop trying or leave a digital app or service if it takes more than 15 minutes to resolve a service disruption — are you prepared to support digital services?

In this report:

    • How organizations are solving for digital disruption challenges with DevOps and monitoring
    • What is the business impact of digital downtime
    • Why 55.9% of teams see increased complexity resulting in more cognitive load a top operations challenge
    • Much more!