Report

State of Digital Operations 2017

Learn how consumer expectations measure up against IT’s ability to provide seamless digital experiences

Our survey shows that many organizations still experience frequent operational hurdles that lead to customer-impacting IT incidents and unmet customer expectations. In a world where 69.2% of consumers will stop trying or leave a digital app or service if it takes more than 15 minutes to resolve a service disruption—are you prepared to support digital services?

Report

State of Digital Operations 2017

Get the Reports

Learn how consumer expectations measure up against IT’s ability to provide seamless digital experiences

Our survey shows that many organizations still experience frequent operational hurdles that lead to customer-impacting IT incidents and unmet customer expectations. In a world where 69.2% of consumers will stop trying or leave a digital app or service if it takes more than 15 minutes to resolve a service disruption—are you prepared to support digital services?