“Customer obsessed.” “Customer-centric.” “Customer-first.”

From customer service organizations to engineering teams, setting and maintaining a locked focus on the customer has become a core principle when driving innovation and building processes. The adoption of DevOps and cloud technology has rotated around agility and scale for a competitive advantage to attain and keep customers.

But customer-centric operating doesn’t happen by accident. Understanding and planning for the interlock between technical and business teams around the customer experience has to be prioritized and takes a concerted leadership effort. In doing so, organizations can shepherd the entire enterprise towards a customer-first mindset.

Join moderator Rachel Friesen, Head of Community and Advocacy, for a fireside chat between PagerDuty’s SVP of Product Jonathan Rende and Chief Customer Officer Manjula Talreja. They’ll reflect on why staying customer-first across the enterprise is a competitive advantage. 

In this session, we’ll be covering topics like: 

• The shift towards “customer-everything” and how this impacts leadership priorities

• Key drivers for what’s brought cost centers like IT and Customer Service to the front lines of digital transformation

• How to empower technical and customer-facing teams to align on customer experience both internally and externally