Catch up on all the exciting things we’ve released over the past several months. In this edition of PagerDuty Pulse, you’ll get insight into our most recent releases, which help teams across the enterprise effectively take action during the most critical moments with the power of data, intelligence, and automation at scale. We’re excited to release and share new enhancements to the core platform, as well as across many of our products (Event Intelligence, Modern Incident Response, Analytics, and Visibility).

Here’s a look into what we’ll be covering:

Business Response Automation
When major digital incidents occur, business users need to be able to mobilize a business-level response aimed at mitigating both the impact to existing customer relationships as well as broad damage to a firm’s brand or reputation. Learn how to inform users in a timely manner and manage impact effectively to avoid negative business outcomes in real-time:

  • Stakeholder enhancements
  • Mobile subscriber updates

To help reduce resolution time by accelerating time-to-engage for critical incidents, you can now quickly mobilize the right teams via:

  • One-Touch-to-Join Conference Bridge

Platform Workflow Enhancements for IT Ops and DevOps Teams
New updates to the PagerDuty mobile app help teams work in real time, from anywhere. We enhanced our webhook security and further extended our API library to support secure offboarding workflows. We’re also excited to announce the addition of Salesforce Service Cloud, Demisto, and Cloudability integrations to our ever-growing ecosystem, as well as major updates to top integrations like Slack and ServiceNow. New updates include:

  • User Sessions Management API
  • Webhook Security Improvements
  • Integrations: ServiceNow v6.0
  • Integrations: Slack Updates
  • Integrations: Salesforce Service Cloud
  • Integrations: Demisto
  • Integrations: Cloudability

Unique Intelligence & Modern Prescriptive Insights
PagerDuty’s rich and unique dataset helps organizations understand the impact of digital events on their business and customers while empowering them to take action in real time. Updates to automate workflows to cut through the noise so teams can focus on signals to drive faster resolution include:

  • Team and Service Event Rule improvements
  • Scorecard search and enhancements

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