Free On-Demand EBook

PagerDuty on PagerDuty: Using our platform to deliver seamless customer experiences

When it comes to customer-impacting issues and critical operations, it’s vital that Support teams and engineering work together—so you can deliver the best possible customer experiences possible.

Since we’ve started using PagerDuty for Customer Service Operations, we’ve been able to respond to incidents more effectively, beat SLAs, and communicate more proactively and accurately with our customers.

Read this ebook for the full story of how we use PagerDuty as “customer zero” and discover:

  • The ways PagerDuty has become an indispensable tool for our Support teams—enhancing efficiency, accountability, and collaboration
  • The five-step process you can follow to connect your Support agents with back-end engineering
  • A few key adjustments and approaches you can employ to bridge the gap and improve critical operations workflows
  • The results of this evolution—including how we dropped our median response times for P1 and P2 tickets to a fraction of their allowable SLA times
Free On-Demand EBook

PagerDuty on PagerDuty: Using our platform to deliver seamless customer experiences

Download Ebook

When it comes to customer-impacting issues and critical operations, it’s vital that Support teams and engineering work together—so you can deliver the best possible customer experiences possible.

Since we’ve started using PagerDuty for Customer Service Operations, we’ve been able to respond to incidents more effectively, beat SLAs, and communicate more proactively and accurately with our customers.

Read this ebook for the full story of how we use PagerDuty as “customer zero” and discover:

  • The ways PagerDuty has become an indispensable tool for our Support teams—enhancing efficiency, accountability, and collaboration
  • The five-step process you can follow to connect your Support agents with back-end engineering
  • A few key adjustments and approaches you can employ to bridge the gap and improve critical operations workflows
  • The results of this evolution—including how we dropped our median response times for P1 and P2 tickets to a fraction of their allowable SLA times
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