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The Path to Modern IT Ops: What Top-Performing Organizations Do

The Path to Modern IT Ops: What Top-Performing Organizations Do

Digital Enterprise Journal conducted survey research to learn about the best practices of top-performing organizations and how they are modernizing IT Operations today. One key finding from the research was that those top-performing organizations were abandoning traditional IT Operations practices and taking on a more modern digital operations management approach.

Interesting findings:

  • Top-performing IT Ops organizations see a 5.9X faster resolution to unplanned issues
  • Top-performing IT Ops organizations are 2.3X more likely to leverage automation in their incident management processes
  • Top-performing IT Ops organizations are 66% less likely to experience revenue-impacting incidents

To learn more and read about the best practices of top-performing organizations, download the report today!



"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."

- Yasin Quareshy, Head of Technology at TUI

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