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Live Call Routing: Reach On-Call Responders Immediately
Ensure incidents are received and resolved faster and expand your customer support by forwarding phone calls and voicemails to on-call responders in real- time with Live Call Routing. Inbound calls get routed via the same on-call schedules and escalation policies you use for your critical apps and services with PagerDuty. One number can also support multiple services or teams, so anyone can press a number for an extension to reach the right team. Live Call Routing makes it easy for anyone to reach the right responder immediately by simply calling a phone number.
Live Call Routing: Reach On-Call Responders Immediately
![](https://www.pagerduty.com/wp-content/uploads/2019/09/Tiles_0011_LCR_RefCard.png)
Ensure incidents are received and resolved faster and expand your customer support by forwarding phone calls and voicemails to on-call responders in real- time with Live Call Routing. Inbound calls get routed via the same on-call schedules and escalation policies you use for your critical apps and services with PagerDuty. One number can also support multiple services or teams, so anyone can press a number for an extension to reach the right team. Live Call Routing makes it easy for anyone to reach the right responder immediately by simply calling a phone number.
"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."
- Yasin Quareshy, Head of Technology at TUI