• Home
    /
  • Resources
    /
  • RefCard
    /
  • Live Call Routing | Refcard | PagerDuty
PagerDuty image

Live Call Routing | Refcard | PagerDuty

Live Call Routing: Reach On-Call Responders Immediately

Ensure incidents are received and resolved faster and expand your customer support by forwarding phone calls and voicemails to on-call responders in real- time with Live Call Routing. Inbound calls get routed via the same on-call schedules and escalation policies you use for your critical apps and services with PagerDuty. One number can also support multiple services or teams, so anyone can press a number for an extension to reach the right team. Live Call Routing makes it easy for anyone to reach the right responder immediately by simply calling a phone number.

With Live Call Routing:

  • Real-Time Conversations
  • Automatic Escalations
  • Provision Global Numbers
  • Trigger Incidents with a Call
  • Reach Specific Teams

"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."

- Yasin Quareshy, Head of Technology at TUI

Top 50 Best Products for Mid-Market 2023 Top 50 Best IT Management Products 2023 Top 100 Best Software Products 2023