Live Call Routing to reach on-call
With Live Call Routing, teams can ensure incidents are received and resolved faster by enabling anyone to reach on-call staff immediately to report incidents simply by calling a phone number. Inbound calls get routed via the same on-call schedules and escalation policies you use for your critical apps and services with PagerDuty, so anyone can reach the right responder immediately, or leave a voicemail that becomes an incident.
Drive Down Response Times
Eliminate all the typical complexity involved in getting on-call staff on the line, with flexible capabilities such as call routing, phone trees, global number provisioning, and more.
Ensure 24x7 Coverage
We got your back in making sure you never miss a beat. Human-reported incidents are always immediately routed and escalated to the right individual or team(s).
Manage Incidents Your Way
Get notified and take action on human-reported incidents immediately via preferred communication methods. Rest assured even if your team doesn’t pick up as voicemails are turned into incidents.
"As a result of using PagerDuty, our IT team’s incident escalation and response process is reduced by roughly one hour for every urgent issue. Those vital minutes that we get back translate into an additional 10 [human trafficking victims] who we are able to serve each month."
— Nancy McGuire Choi
Chief Operating Office, Polaris