Traditional ticketing tools are designed for queued workflows that are often not time-sensitive.

When problems occur in today’s digital services, PagerDuty is the go-to-platform for IT teams to respond and resolve those issues in minutes, not hours or days.

Pairing ITSM with a digital operations platform like PagerDuty bridges the gap between central IT and decentralized, line-of-business teams by:

• Providing a platform to collaborate on critical incidents and drive them to resolution faster.
• Driving accountability/ownership and real-time response in seconds, while maintaining a complete history of all activities in the ITSM system of record
• Streamlining business response and the ability to keep stakeholders updated in real-time without distracting the team that’s working on the technical response