Traditional ticketing tools are designed for queued workflows that are often not time-sensitive.
When problems occur in today’s digital services, PagerDuty is the go-to-platform for IT teams to respond and resolve those issues in minutes, not hours or days.
Pairing ITSM with a digital operations platform like PagerDuty bridges the gap between central IT and decentralized, line-of-business teams by:
- Providing a platform to collaborate on critical incidents and drive them to resolution faster.
- Driving accountability/ownership and real-time response in seconds, while maintaining a complete history of all activities in the ITSM system of record
- Streamlining business response and the ability to keep stakeholders updated in real-time without distracting the team that’s working on the technical response
"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."
- Yasin Quareshy, Head of Technology at TUI