Solutions Brief

Extend ITSM Workflows with PagerDuty

Traditional ticketing tools are designed for queued workflows that are often not time-sensitive.

When problems occur in today’s digital services, PagerDuty is the go-to-platform for IT teams to respond and resolve those issues in minutes, not hours or days.

Pairing ITSM with a digital operations platform like PagerDuty bridges the gap between central IT and decentralized, line-of-business teams by:

  • Providing a platform to collaborate on critical incidents and drive them to resolution faster.
  • Driving accountability/ownership and real-time response in seconds, while maintaining a complete history of all activities in the ITSM system of record
  • Streamlining business response and the ability to keep stakeholders updated in real-time without distracting the team that’s working on the technical response

 

Solutions Brief

Extend ITSM Workflows with PagerDuty

Traditional ticketing tools are designed for queued workflows that are often not time-sensitive.

When problems occur in today’s digital services, PagerDuty is the go-to-platform for IT teams to respond and resolve those issues in minutes, not hours or days.

Pairing ITSM with a digital operations platform like PagerDuty bridges the gap between central IT and decentralized, line-of-business teams by:

  • Providing a platform to collaborate on critical incidents and drive them to resolution faster.
  • Driving accountability/ownership and real-time response in seconds, while maintaining a complete history of all activities in the ITSM system of record
  • Streamlining business response and the ability to keep stakeholders updated in real-time without distracting the team that’s working on the technical response