The trade-off of service ownership is that developers are now tasked with supporting production services at all hours, in addition to building new capabilities for end-users. Companies choose to organize this way when a business service has to meet high reliability and scalability requirements, with a risk of significant loss of revenue when disruptions occur. The goal is to increase the priority on reliability and operability, even if it reduces the pace of invention. This webinar shows how runbook automation can:
- Help teams support their services and still have time to code new features
- Let developers and SREs safely delegate automation as self-service requests to other teams and IT users
- Automate away wake-up calls for recurring urgent incidents and daily interruptions for administrative requests
- Help developers regain productivity and quality of life by doing what they do best: coding
"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."
- Yasin Quareshy, Head of Technology at TUI