One of the most enduring changes from what was supposed to be a “temporary” pandemic — now going on for nearly two years — has been the acceleration of IT organizational model change from “project-oriented” thinking to a “product-oriented” model. This change is bringing about improved outcomes through transforming the ownership, staffing, and operating model of IT organizations. Early adopters of these approaches have often reaped great benefits but have also encountered headwinds, as traditional methods for measuring IT success often don’t apply. Join Damon Edwards, Senior Director of Product Management at PagerDuty, in conversation with guest speaker Charles Betz, Principal Analyst with Forrester Research, as they discuss this topic.
You’ll learn:
- What a shift from project-to-product thinking means and its implications for IT organizations — and why make the change now
- The rise of the platform team, the different meanings of “Site Reliability Engineering”, and how to structure SRE to maximize business benefit
- Metrics and measures that require re-evaluation: The Automation Paradox, how to get ahead of it as an IT business leader, and solving the Automation Gap
- Risks to organizations who fail to invest in this fundamental change in IT operating models
- An action plan of where to learn more and where you can invest today to transform your organization
"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."
- Yasin Quareshy, Head of Technology at TUI