At TX Group AG – Switzerland’s largest privately owned media company – the IT team is responsible for everything from newspaper logistics, multiple ecommerce sites, to keeping internal CRM tools up and running. In this session, we’ll talk to Olaf about how he used PagerDuty to unify his complex set of systems and modernise what had been a painful incident response process. Find out how automatic escalation policies, status dashboards, and flexible ways of reporting incidents are both keeping his on-call engineers happy and ensuring a great experience to his internal and external stakeholders.