In today’s rapidly evolving business landscape, the ability to respond faster and effectively to incidents is not just an operational necessity—it’s a competitive advantage. Preparing for the unexpected by empowering teams to resolve incidents faster and leveraging new incident management approaches is pivotal in achieving operational excellence. Davis Godbout, Principal Product Manager at PagerDuty, and Howard Holton, CTO at GigaOm, will discuss the current state of incident management and its future direction.

What you’ll learn:

• Finding calm in the chaos: Learn how easily a broken process can be fixed with a new approach to incident management.
• Continuous improvement in action: Understand how adopting a culture of continuous improvement can transform your incident management processes, enhance your ITSM, and drive your business towards profitability.
• The path to operational excellence: Discover how automating your incident management processes can lead to improved efficiency, reduced time to resolve incidents, mitigated customer risks, and provide your teams with a better quality of life.