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ServiceOps Executive Playbook Modernizing IT Service Management Using AI and Automation

CIOs are continuing to prioritize and accelerate digital transformation initiatives. They are looking to speed up innovation, improve efficiency, and mitigate risk through more resilient operations.

This whitepaper provides technology leaders with insights and recommendations on transforming their organizations with ServiceOps. By harnessing the power of AI and automation, teams can get the most out of their ITSM investment. Because modern incident management processes can help improve team collaboration, decision-making, and customer experiences.

In this whitepaper, you’ll gain insights around how to:

  • Implement event-driven automation
  • Leverage AI and Automaton driving operational maturity at scale
  • Automate to do more-self-service cross-functional automated workflows

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"The PagerDuty Operations Cloud is critical for TUI. This is what is actually going to help us grow as a business when it comes to making sure that we provide quality services for our customers."

- Yasin Quareshy, Head of Technology at TUI

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