Want to know how incidents are impacting your business? Need context and insight into corporate digital operations? Need to make strategic decisions but don’t have the cost and resource reporting to help you establish and monitor the ROI of key operational initiatives? Business Services map your incidents, teams, services, and dependencies for reporting and analytics. That means that your customer service desks, management, executives, and other stakeholders and decision makers have the visibility and context to understand how they are being impacted by issues.

This webinar will show you how to:

• Model capabilities of monitors, teams, and services with their dependencies at a business level
• How to view the current status in dashboards, and customize those views
• Report on your business and make strategic decisions based on cost, resources, and impact

Who should attend?

During the webinar, feel free to experiment in your own domain, and ask questions, so you can harness insight and analytics to implement the most impactful changes to streamline your operations. Excited to see you there!