Case Study

Modernizing IT Processes and Improving the Incident Management Lifecycle

IBM Smarter Workforce needed the right solution in place to help modernize their traditional IT methodologies in order to increase the team’s productivity and tackle incident management at scale. Moreover, IBM Smarter Workforce needed a solution to help them overcome the manual processes around managing on-call schedules and incident escalation.

Read the case study to learn how PagerDuty enabled IBM Smarter Workforce to modernize their incident management lifecycle and overcome the challenges of digital transformation. 

" Having PagerDuty in place is a huge win for our IT operations teams."
— Peter Kosmalski, Manager of Hosting Operations Support, IBM

Case Study

Modernizing IT Processes and Improving the Incident Management Lifecycle

IBM Smarter Workforce needed the right solution in place to help modernize their traditional IT methodologies in order to increase the team’s productivity and tackle incident management at scale. Moreover, IBM Smarter Workforce needed a solution to help them overcome the manual processes around managing on-call schedules and incident escalation.

Read the case study to learn how PagerDuty enabled IBM Smarter Workforce to modernize their incident management lifecycle and overcome the challenges of digital transformation. 

" Having PagerDuty in place is a huge win for our IT operations teams."
— Peter Kosmalski, Manager of Hosting Operations Support, IBM