When customer-impacting incidents happen, cross-team communication is critical and every minute counts. With PagerDuty + Salesforce for Customer Service, organizations will have the context needed to deliver accurate solutions, such as mobilizing the right teams and technical responders with customer service representatives to resolve issues quickly and keep customers updated with the latest information.

By implementing PagerDuty + Salesforce for Customer Service, technical responders can empower customer support teams to deliver amazing service around the clock to truly help customers by:

• Improving ticket resolution times through grouping related tickets and automating routing
• Enabling any customer support team member to reach on-call staff in real time with Live Call Routing
• Providing ongoing incident resolution updates to build trust with customers
• And more!