With the world relying on digital experiences now more than ever, service agents are on the front lines of solving customer issues and need to collaborate with many different teams. PagerDuty for Salesforce Service Cloud empowers agents to resolve cases from end to end, creating direct lines of escalation to the right technical response teams, and seamlessly providing communication with responders and status updates to key stakeholders within the app or via Slack.

By implementing PagerDuty for Customer Service for Salesforce Service Cloud, customer service teams can drive loyalty, improve CSAT, and exceed customer SLAs by:

• Improving collaboration across customer service, engineering, and IT to reduce Resolution Times
• Empowering front-line agents with Full-Case Ownership, owning customer issues from open to close, and seamlessly orchestrating intelligent swarming with PagerDuty and Slack
• Automating mundane response workflows, providing real-time service visibility and updates, and empowering teams to get ahead of customer-impacting incidents
• And more!