EMA has surveyed 400+ IT leaders in North America, EMEA, and APAC and recommend that modern organizations looking to supercharge their digital transformation initiatives adopt ServiceOps. It is a smart way for IT service and IT operations teams to work together to deliver and maintain excellence in IT service. ServiceOps is enabled by technologies such as automation and AI, it helps organizations reduce costs, increases productivity and efficiency, and improves IT service quality, as well as customer experience.

ServiceOps is a natural extension of initiatives already well underway in most
organizations, including cross functional workflows, automation, AI/ML for predictive/proactive and autonomous actions, AIOps and the use of a platform for unified actions.

Some of the top priorities for these organizations include reducing major incidents/outages, reducing cost, end-to-end visibility and decreasing mean time to resolve incidents (MTTR).

Get this global EMA research to learn more about ServiceOps model powered by AI and Automation.