Report

Gartner Market Guide for Service Orchestration and Automation Platforms

Not all automation platforms are created equally

Gartner® research shows traditional workload automation strategies are unable to meet the needs of heterogeneous IT environments that include cloud-native infrastructure and big data workloads. To transform IT operations, Gartner finds “I&O leaders must use platforms for service orchestration and automation to drive customer-focused agility as part of their cloud, big data and DevOps initiatives.”

“Service Orchestration and Automation Platforms (SOAP) remains an evolving market, representing the transformation of a mature market for workload automation tools to meet modern infrastructure, application and data requirements. SOAP represents the evolution of workload automation tools that aim to manage and automate a complete business process.” 

In this report, I&O leaders and application leaders responsible for DevOps initiatives can learn:

  • Details about the differentiating capabilities of Service Orchestration and Automation Platforms (event-driven automation, workflow orchestration, self-service automation, and more)
  • Ways to mature current workload automation tools to meet modern infrastructure requirements
  • Recommendations for I&O leaders who want to transform IT operations automation

Gartner Market Guide for Service Orchestration and Automation Platforms, Manjunath Bhat, Daniel Betts, Hassan Ennaciri, Chris Saunderson, 10 August 2021 

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Report

Gartner Market Guide for Service Orchestration and Automation Platforms

Not all automation platforms are created equally

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Gartner® research shows traditional workload automation strategies are unable to meet the needs of heterogeneous IT environments that include cloud-native infrastructure and big data workloads. To transform IT operations, Gartner finds “I&O leaders must use platforms for service orchestration and automation to drive customer-focused agility as part of their cloud, big data and DevOps initiatives.”

“Service Orchestration and Automation Platforms (SOAP) remains an evolving market, representing the transformation of a mature market for workload automation tools to meet modern infrastructure, application and data requirements. SOAP represents the evolution of workload automation tools that aim to manage and automate a complete business process.” 

In this report, I&O leaders and application leaders responsible for DevOps initiatives can learn:

  • Details about the differentiating capabilities of Service Orchestration and Automation Platforms (event-driven automation, workflow orchestration, self-service automation, and more)
  • Ways to mature current workload automation tools to meet modern infrastructure requirements
  • Recommendations for I&O leaders who want to transform IT operations automation

Gartner Market Guide for Service Orchestration and Automation Platforms, Manjunath Bhat, Daniel Betts, Hassan Ennaciri, Chris Saunderson, 10 August 2021 

GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.