For today’s digital organizations, just minutes of downtime can mean thousands or even millions of dollars lost, and customers who go elsewhere. These realities mean IT organizations must maintain and manage infrastructure while rolling out enhancements and upgrades in near real time. It requires today’s IT organizations to move from a traditional IT service management (ITSM) model towards developing more agile and DevOps best practices.

In this report you’ll learn:

  • Why it’s important to understand your organization’s real-time maturity
  • How to compare your organization’s maturity with your peers’
  • How your organization can benefit from a more mature approach to managing work in real time

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